Frequently Asked Questions
MANUFACTURING
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Where are Atelier Dast accessories made?
All Atelier Dast models are made by our saddler-leather craftsman in our workshop near Paris, using leathers from France. Our leather accessories respects the techniques of traditional saddlery leathergoods.
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Where do your leathers come from?
Atelier Dast has therefore chosen to work exclusively with the best tanneries located in the south of France.
All the tanneries with which we collaborate are specifically recognized for the quality of their leather, their expertise in tanning and finishing, but also for their commitment to sustainable development and traceability.
SIZE GUIDE
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What size belt should I order?
Our belts are made with measurements in centimeters.
In order to determine the measurement you need to order, Atelier Dast recommends you measure one of your own belts between the base of the pin buckle to the hole you use to fasten your belt. Or you may measure your waist band, at the level where you would usually place a belt.
If for instance your waist measurement is of 85cm, you will indicate 85 when placing your order.
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Where can I indicate the size of my belt?
You will be able to fill in the size you are ordering when you fill out the order form.
IMPORTANT: If you forgot or had any problem to fill out the measurements in the order form, you can email our customer service who will get back to you at the very earliest:
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PAYMENT AND DELIVERY
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What payment methods do you accept?
Our merchant site only accepts payments via the PayPal platform.
PayPal allows you to pay for your order directly online using MasterCard or VISA bank cards thanks to their secure platform, by entering the 16 numbers of your card, as well as its 4 digit expiration date. For information on security visit the PayPal site.
WARNING : It is not necessary to register a Paypal account in order to use the Paypal payment system, only to have a bank card and disregard the prompt to register.
Simply look for the option to pay on the email that you receive to continue as a non member. For PayPal account holders, you can address your payment to:This email address is being protected from spambots. You need JavaScript enabled to view it. -
What are the delivery times ?
Once your payment has been approved by Paypal, we will send you an email with an order number and the delivery date. Once your order is accepted, shipping will be immediate. Allow between 2 to 4 working days to receive your order via UPS.
REPAIR
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How do I repair an Atelier Dast object?
We invite you to send us photos of your object detailing your request by email to the following address:
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We will be able to offer you an estimate and a deadline for the planned repair.
SPECIAL REQUEST
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Is it possible to have a custom-made object developed?
If you would like us to develop a bespoke object, explain your wish in detail by sending us an email to the following address:
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We will respond to you within the following month with, if necessary, an agreement in principle, an estimate and a timetable.
For any other question or additional request, do not hesitate to contact us at the same address:This email address is being protected from spambots. You need JavaScript enabled to view it.